You have 30 days from the day your order arrives to request a return. Products must be unopened, unused and in their original packaging with any seals intact.

Skincare goes directly onto your skin, so once a product is opened we cannot guarantee it is safe for anyone else and it cannot be resold. This is standard practice across the cosmetics industry. The only exception is a product that arrived damaged, faulty or incorrect.

Unfortunately not, for the hygiene reason above. This is exactly why we recommend patch testing every new product on a small area first, and reading the full ingredient list on the product page before ordering. If a product caused a reaction, write to us anyway with photos so we can look into it.

Yes, the same 30 day policy applies. You will be refunded the amount you actually paid, not the original price.

Email us with the order number from the packing slip. Refunds always go back to the payment method used for the original purchase, so the person who bought the gift receives the money.

You do, unless the product arrived damaged, faulty or incorrect. In those cases we cover everything.

We strongly recommend it. Until the package reaches us we have no way to confirm it was sent, and if it gets lost on the way back we cannot refund a product that never arrived. Tracking protects you more than it protects us.

No. What you paid to have your order delivered is not refundable, since that service was already provided. You get back the price of the returned products.

Returns come back to our United States warehouse, so international return shipping can cost a significant share of the product price. Before sending anything, get a quote from your local courier and write to us. On low value items it is often not worth it, and we would rather tell you that upfront than have you spend more than you get back.

Once your return arrives and we have checked the products, we process the refund within 5 to 10 business days. It goes back to the payment method you used to order.

Banks and card providers usually take a few extra business days to show a refund, sometimes up to a full statement cycle. If more than 10 business days have passed since our confirmation email, contact your bank first with that email in hand, then write to us if it is still missing.

Write to us when you start your return and we will let you know what we can do.

Not directly. Return the product following the steps above and place a new order for the one you want. This way you do not wait for the return to clear before the new product ships.

That one is on us. Email contact@wis-tavel.com within 48 hours of delivery with your order number and photos of the product and the box. We will send a replacement or refund you in full, and you will not pay any shipping. There is no need to return the product unless we ask you to.

Larger orders occasionally travel in more than one package and arrive on different days, so check your tracking emails first. If everything shows as delivered and something is still missing, write to us with your order number and a photo of what you received.

Returns can take a while to reach us, especially from abroad. Send us the tracking number and we will keep an eye out for it. Once it arrives you will get a confirmation email, and the refund follows within 5 to 10 business days.